Shipping & Returns
HOW MUCH DO YOU CHARGE FOR SHIPPING? We offer a flat rate charge of $15 for any order under $100. All orders over $100 receive free shipping.
CAN I GET FREE HOME DELIVERY? If you spend over $300 and live in one of the following area, we will deliver your purchase to you for free. Delivery area includes Northbrook, Deerfield, Glenview, Glencoe, Winnetka, Wilmette, and Highland Park.
WHEN WILL MY ORDER BE SHIPPED? Domestic orders are shipped via UPS Ground and will arrive in 1-5 days depending on how far you are from us. We apologize, but we do not ship to International locations at this time. Orders are shipped Monday through Friday, excluding major and national holidays on which UPS and FedEx do not pick up. Every attempt is made to fill and ship your order in the timeliest fashion. Orders placed before noon Central time Monday thru Friday typically ship out on the same day. Orders placed over the weekend are processed and shipped the following Monday.
CAN I GET MY ORDER FASTER? If you would like your order expedited, simply place your order and give us a call at 224.326.2412 and we'd be happy to discuss alternative shipping options and any additional cost to ensure your order gets to you in time
WHERE IS MY ORDER? Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. UPS tracking number can take a few hours from the time they are generated to become active on www.ups.com. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of UPS’s larger hubs, which can take a few hours after that are picked up from
RETURNS & EXCHANGES
CAN I RETURN MY PURCHASE?
We will gladly accept your return, but please be sure to read the following guidelines:
- Returned items must remain un-washed, un-worn, and the tags must still be attached.
- Returns can be made within 7 days for a full refund and up to 14 days for store credit. Sorry no exceptions.
- ALL SALE ITEMS are final sale.
If you have any questions at all about your purchase, please call us directly at 224.326.2412 or email us at firstname.lastname@example.org
HOW DO I RETURN OR EXCHANGE MY ORDER?
Included in every shipment is a Returns & Exchanges form along with a pre-paid and pre-addressed UPS Return Service label. Please fill out the Returns & Exchanges form and include it along with a copy of the invoice in a shipment back to us. If you’re using the UPS Return Service label that came with the package, drop off the return shipment at your local UPS Store, call 1-800-PICK-UPS to schedule a pickup at your home or office, or simply hand the package to a UPS driver. When using this label for a return, $8.00 is deducted from the refund. If using this label for an exchange, there is no additional charge, and we’ll ship your exchanged items back free of charge. You may also ship your return or exchange back via the carrier of your choice to:
1346 SHERMER ROAD
NORTHBROOK, IL 60062
HOW LONG DOES IT TAKE TO PROCESS A RETURN OR EXCHANGE?
For returns, the refund is typically issued the same day the return is received. However, it can take 2 to 8 business days for the issuer of the credit card or bank card to post the refund to your credit card statement or bank account.
For exchanges, we typically process the exchange one to two business days after the original items are received back at our store. Once your exchange has shipped back out, you’ll receive an automated email letting you know of the shipment along with a tracking number. Exchanges will ship back to you via UPS Ground, which takes 1 to 5 business days to arrive depending on your location.
WILL I BE CHARGED SHIPPING ON MY RETURN OR EXCHANGE?
If you choose to use pre-paid and pre-addressed UPS Return Service label for a return, there is a $8.00 fee deducted from your refund. If you’re not using this label to send your return back to us there is no charge or fee associated with the refund. There is no restocking fee of any sort.
Exchanges are complimentary - there is no charge or fee for using the pre-paid and pre-addressed UPS Return Service label included in your shipment and we’ll ship your exchanged items back to you free of charge.
CAN I RETURN OR EXCHANGE SOMETHING PURCHASED ON-LINE IN YOUR STORE?
You may as long as you’re within the return policy timeframe guidelines. Just bring a copy of your email receipt along with you for ease of processing.